There are several reasons why an account may become closed:1. No activity.
The most common reason is that the account was closed for being inactive (no
logins/activity) for a long period of time – from 3 moths and more. Such accounts get
deleted, if there are no funds on the balance, and they cannot be restored. You are free to
register a new account. (provided there are no other active accounts registered by you on
the Platform)
* The email cannot be reused. You
would need to use a different email address.
2. Deleted by the owner.
If there are no funds on the balance, such accounts cannot be restored. As in previous
case, you can simply make sure there are no other active accounts registered by you on the
Platform, and create a new one.)
* If you have deleted your account
yourself by mistake, and there are funds on its balance – please contact support for details
(using the «Contacts» form on the main page of the website). The operators will check and
see if the account can be restored.
If it’s possible to restore the account, you will be asked to provide
A high-resolution photo of yourself (selfie) on which you are holding your
document for identification (your passport or national ID will do) along with a
sheet of paper with the name «RD STOCKTRADE» written on it by hand, current date
and
your signature. Your face, body and both arms must be visible. The details of
the document should be clear and readable.
Screenshots of the receipts for deposits in that account (a bank statement or
detailed receipts from the payment system you used for depositing will do).
3. Duplicated accounts.
It’s only allowed to have one active account on the Platform. If other accounts registered
by the same person are detected they may be deleted with no warning (c 1.30 of the Service
Agreement).
4. Deleted for violation of the Service Agreement.
The owner gets notified on the details of violation, and the possibility of refund, and if
applicable, is asked to provide the required documents.)
* In case of automatic detection
of violations (e.g. using automated trading software) – the Company reserves the right not
to notify the owner in advance. (You may contact support via the “Contacts” form at the
bottom of the website’s front page for details and refund (if applicable). We remind you
that all statutory documents (Service Agreement and its annexes) are publicly available and
can be revisited at any time on the Company’s website.
